A woman rising from a cream NurtureLift lift chair in a bright, sunlit room.

NurtureLift Guidance & Support

What would you like to do today?

Whether you’re considering a NurtureLift or already own one, choose the option that best fits what you need.

Choose the option that feels closest to your situation.

Support Hours

Our team is here when you need us.

All support hours are shown in Eastern Time (ET).

Phone & Callback 1 (888) 886-5843 Mon–Fri 9:00 AM–6:00 PM · Sat–Sun 10:00 AM–3:00 PM
Daily 9:00 AM–10:00 PM

Hours may vary on Canadian statutory holidays.

Before purchase

Everything you need before choosing your chair.

Why NurtureLift

Learn how NurtureLift puts mobility support first, with thoughtful design and ongoing service for life at home.

Why NurtureLift →

01 — Find Your Chair

Find the chair that feels right for you.

Personal guidance Find the Right Chair Start with your mobility needs, everyday use and the type of support that matters most to you. Find My Perfect Chair → Buying guide Buying a Lift Chair Guide Review sizing, positioning, controls, delivery considerations and other practical details before choosing. Read the Buying Guide →

02 — Compare Your Options

Compare your options with confidence.

Models Compare Models Review relevant differences side by side once you have narrowed the choice. Compare Models → Browse all Explore All Collections See the complete NurtureLift range and move into product pages at your own pace. Explore All Collections →

03 — See More Before You Choose

See and experience more before you choose.

Upholstery & colour Order Free Swatches Review colour and upholstery choices in your own home before deciding. Request Swatches → In-person experience Book a Mobile Showroom Arrange an in-person product experience where available. Book Mobile Showroom → Personal advice Talk to an Advisor Discuss product options and practical questions before choosing. Talk to an Advisor →

04 — Before You Order

Know what to expect before you order.

Tax information GST/HST Zero-Rating Eligibility Learn about eligibility requirements and what documentation may be required. Learn About Tax Eligibility → Delivery & setup Delivery & Setup Understand how delivery and setup work and what to prepare before your chair arrives. See Delivery & Setup → Warranty Warranty Review the applicable warranty information before ordering. View Warranty → Returns & exchanges Returns & Exchanges Understand the applicable return and exchange policy before making your decision. View Returns & Exchanges →

Already purchased

Support for your NurtureLift.

Sign in to your account to see your order, then use the sections below for manuals, troubleshooting, warranty and service.

Find your NurtureLift

Your orders, their status and your delivery details live in your NurtureLift account.

Go to My Account →
01

My Order & Delivery

Track your order, review delivery information or report a delivery issue.

Track My OrderSee current order or delivery status. Delivery InformationReview how delivery and setup work. Problem With My DeliveryReport a delivery issue.
02

Manuals & Chair Guides

Owner’s manual, hand-control guide and feature guidance for your chair.

View Owner’s ManualOpen the correct manual for this chair. Hand Control GuideSee the buttons and how to use the hand control.
Still not sure how to use something?

We can guide you through the feature.

Get support →
03

Fix a Problem

Choose what best describes what is happening with your chair.

No PowerThe chair appears completely off. Won’t Move or LiftMovement or lift function is not responding. Hand Control / Feature IssueThe hand control or another function is not responding. Something ElseFor an issue not listed above.
04

Warranty, Service & Parts

Warranty details, service requests and approved parts.

WarrantyReview warranty status and applicable details. Start a Service RequestTell us what needs attention and we’ll take it from there. Parts & AccessoriesConfirm the right approved option for your chair.